Returns & Refunds Policy
Last update: 02 April 2024
Summary: Key Information
- Return Timeframe: Returns accepted within 30 days of receipt.
- Conditions for Return: Items must be unused and in original packaging.
- Return Shipping Costs: Customers pay for return shipping unless the item is defective or incorrect.
- Refund Processing Time: Refunds processed within 5-7 business days after receiving the return.
- Exchanges: Available for defective or damaged items only
- Restocking fee: 10%
Our Returns and Refunds Policy is designed to ensure a smooth and transparent experience for our customers. If you are not entirely satisfied with your purchase, we’re here to help.
Return Timeframe
– Returns Accepted: You have 30 calendar days from the date you received your item to request a return.
Conditions for Return
– Eligibility Criteria: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Shipping Costs
– Customer Responsibility: Customers are responsible for paying their own shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
– Defective or Incorrect Products: If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.
Refund Process
– Processing Time: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
– Refund Timeframe: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies, typically within 5-7 business days.
Exchange Process
– Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at info@naturesdealer.com with your order number and details about the product you would like to exchange.
How to Initiate a Return
– Contact Us: To initiate a return, please contact us at returns@naturesdealer.com with your order number and reason for the return. We will provide you with the return shipping address and any additional instructions.
Contact Information
Company Name: Imgist LLC dba Natures Dealer
Address: 715 Florida Ave, Suite 405 Golden Valley, Minnesota 55426
Email: info@naturesdealer.com
Contact form: https://naturesdealer.com/contact-us/
Phone number: 1-800-584-3170
Opening hours: Monday – Friday: 09:00 – 17:00
