Topics

Ordering

Natures Dealer products are available exclusively online on our official website.

To place an order, simply visit our website and browse products by category or use the search bar to find what you need. Once you’ve selected your items, add them to your cart. If you already have an account, log in to expedite the checkout process.

Natures Dealer accepts all major credit cards including Visa, MasterCard, Discover, and American Express through Stripe. Pre-paid debit cards are also welcome if they are registered to a billing address.

If your order hasn’t been processed for shipping, we are able to cancel it. please reach out to us via email through our contact page. Ensure you provide your order number for quicker service.

If your order hasn’t been processed for shipping, we might be able to change it. If you want to change an order, please reach out to us via email through our contact page. Ensure you provide your order number for quicker service.

Yes, we offer various discounts and coupons for events and special occasions. Sign up for our newsletter to receive discount coupons directly to your inbox, or visit our Coupons page to access current promotions.

Yes, we can ship our fragrances to APO addresses via USPS. Unfortunately, we are unable to ship other items to military addresses overseas at this time.

Shipping & Delivery

Your order can be shipped via UPS Ground or USPS Standard Shipping

Grocery and wellness items arrive in 5-8 days; fragrances in 2-5 days.

For fragrance orders, shipping fees are calculated based on the quantity of items. Starting at $7.95, we offer Standard Ground shipping in the USA, which typically arrives in 2-5 business days through UPS, FedEx, or the Postal Service. The exact shipping charges for your fragrance order will be displayed and calculated for you to review before checkout.

For food and beverage products, shipping is weight-based. Details on these rates can be found on our shipping information page.

We currently do not offer local product pickup.

We only ship fragrances to PO Boxes via USPS Priority Mail, not other items. Tracking is not available for military addresses.

As soon as your order is ready for shipment, we will update your order invoice with tracking details, which you can find in the ‘Order History’ section of your account. Additionally, for your convenience, you can directly track your order at any time by visiting https://naturesdealer.com/order-tracking/.

Overnight shipping is not available.
Please verify its status using the tracking details. If marked as delivered but not found, contact your local Postmaster or UPS. For further assistance, reach out to Natures Dealer Customer Care at [email protected]

Return/Refund Policies

For detailed information on our return policy, please view our Returns and Exchanges page.

If your items from Natures Dealer arrived damaged, please contact our Customer Service immediately by emailing [email protected]. Our team will assist you with the next steps. For details on our return and refund policies, please visit our Returns & Exchange Policy.

To begin a return, reach out to our Natures Dealer customer service by emailing us at [email protected]. Our team is here to guide you through the process. For comprehensive details on our return policy, please visit our Return Policy page.

Upon authorization for a return via email or phone, please send back the items within seven days to the provided address, using a trackable and insured shipping method. If your return is approved, Natures Dealer will issue a refund to your original payment method within 30 days of receiving the returned product. Note that shipping costs are non-refundable. For any specifics regarding posting times, consult with your bank or financial institution. For complete details on our refund policy, visit our Return Policy page.

Backoffice/Website

To reset your password, go to the ‘Account’ option in the top menu and select ‘Login’. From there, click the ‘Forgot your password?’ link or visit Reset Password directly. Enter the email associated with your account, and we’ll send you a link to reset your password. If you don’t see the email, please check your junk or spam folder.

To manage your email preferences, please send your request to [email protected]. You’ll continue to receive important notifications about your orders and deliveries regardless of your marketing email preferences.

After logging into your account, you can find your order history under ‘My Account’ and then ‘Orders’. This section will display your past orders, invoices, and tracking numbers.

Contact information

Company Name: Imgist LLC dba Natures Dealer
Address: 715 Florida Ave, Suite 405 Golden Valley, Minnesota 55426
Email: [email protected]
Contact form: https://naturesdealer.com/contact-us/
Phone number: 1-800-584-3170
Opening hours: Monday – Friday: 09:00 – 17:00

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